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Resumen

EVOLUTION AND ELEMENTS OF FINANCIAL MANAGEMENT FOR INFORMATION TECHNOLOGIES SERVICES IN ORGANIZATIONS

EVOLUCION Y ELEMENTOS DE LA GESTION DE COSTOS DE LOS SERVICIOS DE TECNOLOGIAS DE INFORMACION EN LAS ORGANIZACIONES
Esp. Avilio Villamizar Estrada.
MSc. Jesús Evelio Ortega Arévalo.

Abstract: The paper shows how in the last years the concept of IT Financial Management has evolved until being located in the perspective oriented to the service and the quality of the same. Additionally, it shows key element for the fulfillment of the objectives of this fundamental process for the actual IT organizations, which have as mission to provide aligned IT services to the needs of the business, with decided characteristics, quality levels and optimal costs.

Keywords: Financial, Management, Cost, Service IT, Information Technologies.

Resumen: El artículo muestra como en los últimos años ha evolucionado el concepto de gestión de costos de Tecnologías de Información hasta ubicarse en la perspectiva orientada al servicio y a la calidad de los mismos. Adicionalmente, muestra los elementos claves para el cumplimiento de los objetivos de este proceso fundamental para las organizaciones actuales de TI, que tienen como misión suministrar servicios de TI alineados a las necesidades del negocio, con características acordadas, niveles de calidad y a costos óptimos.

Palabras clave: Finanzas, Gestión, Costos, Servicios de Tecnologías de Información, Tecnologías de Información.